Shipping policy

Thank you for shopping with Hermosa. We strive to provide you with the best shopping experience, including fast and reliable shipping. Here's what you need to know about our shipping policy:

  1. Processing Time: We aim to process and ship all orders within 1-2 business days (excluding weekends and holidays). Once your order is processed, you will receive a shipping confirmation email with tracking details.

  2. Shipping Methods: We partner with trusted carriers to ensure your order reaches you safely and on time. Depending on your location and the items in your order, we may use various shipping methods, including standard shipping, expedited shipping, or express shipping. 

  3. Shipping Rates: Shipping rates are calculated based on the total weight of your order and your delivery location. We offer competitive shipping rates to provide you with the best value for your purchase.

  4. Estimated Delivery Time: The estimated delivery time will vary depending on your location and the shipping method selected during checkout. Generally, standard shipping takes 48hrs after shipping in the Auckland area. 3-5 business days for the rest of the country.

  5. Please note that delivery times may be affected by factors beyond our control, such as weather conditions or unforeseen delays with the carrier.

  6. International Shipping: Shipping to Australia is normally 3-6 days after collection and we will provide a tracking number so you can track your delivery. Yes, we do ship internationally to other markets - please contact us at info@hermosahq.com for a tailored quote based on your requirements

  7. Order Tracking: Once your order is shipped, you will receive a tracking number in your shipping confirmation email. You can use this tracking number to monitor the status of your package and estimated delivery date.

  8. Shipping Address: Please ensure your shipping address is accurate and complete to avoid any delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  9. Shipping Restrictions: Some items may have specific shipping restrictions due to their nature or legal regulations. Please review product descriptions for any applicable shipping restrictions.

  10. Delays and Issues: While we strive to provide the best shipping experience possible, unforeseen circumstances may occasionally cause delays or issues with deliveries. If you encounter any problems with your shipment, please don't hesitate to contact our customer support team, and we will be happy to assist you.

​At Hermosa, we are committed to delivering your orders with care and efficiency. Should you have any questions or concerns regarding our shipping policy or your specific order, please feel free to reach out to our friendly customer support team.

​Thank you for choosing us as your shopping destination. Happy shopping!